Definition
ISO 9001:2015 is the title of a document (Standard), that outlines the requirements an organization must maintain in their quality system, for ISO 9001:2015 certification.
Scope
As an ISO 9001 certified organization, you will have implemented Quality Management System requirements for all areas of your business, including:
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facilities
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people
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training
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services
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equipment
Benefits of ISO 9001: 2015
ISO 9001 Certification will provide maximum benefit to your organization if implemented in a practical way. This will ensure that the Quality Management Systems that are adopted, work to improve the business and are not just a set of procedures that your employees will find hard to manage.
By adopting an approach that implements more efficient working practices and focuses on the business objectives of the organization, you will achieve the most efficient system. Such system will help and support your staff, while improving customer satisfaction.
Benefits for the organization
The ISO 9001: 2015
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provides senior management with an efficient management process
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sets out areas of responsibility across the organization
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is mandatory if you want to tender for some public sector work
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communicates a positive message to staff and customers
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identifies and encourages more efficient and time-saving processes
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highlights deficiencies
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reduces your costs
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provides continuous assessment and improvement
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offers marketing opportunities
Benefits for the customers
The ISO 9001: 2015
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improves quality and service
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provides delivery on time
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offers a right first time attitude
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ensures fewer returned products and complaints
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demonstrates commitment to quality as an independent audit